D.3.1. Pedagogical help information is provided

It is clearly stated for learners when and how the support could be provided.

What should be done to satisfy the criteria?

It should be indicated what tools are used for the learners support. Teacher and/or tutor contacts should be clearly provided for learners, together with the available contact hours. If the material is in a closed VLE, learner's support information should be provided before entering the environment for the learners who cannot login.